i am now the happy owner of an iphone (which i adore and have named cleo, after cleopatra) so i've been thinking a lot about usability.
a year or two after i started working, i read a book called the inmates are running the asylum. the author explained that high-tech products are driving us crazy because they are designed by engineers who design products for users who are just like them; they don't realize how hard the products are to use for the average user. the book was fascinating. the behaviors familiar. and in it, i found my passion.
that passion drove me for many years. my eventual goal was to get into a group that focused on the user, even though i didn't have one of the typical degrees. i read and learned about usability and user-centered design. i learned how to run usability tests. i worked even longer hours so i could volunteer to do fun side projects related to usability for the products i worked on. i conducted informational interviews with people who had related jobs so i could learn what else to learn. i even wrote an essay – purely for fun – about how i had found the perfect thing for me and how it connected all my interests and how lucky i felt to have found my passion so early.
and then that passion faded. right about the time i discovered reiki.
when i quit my job to be a reiki person, a part of me was so very confused (as, no doubt, were many people i worked with). how could i work so hard for so long for something that i thought was my dream only to abandon it for something else. something that, truth be told, didn't seem to have the same level of passion behind it. (well, this may or may not be true. i think passion has many forms.) what if that really was my dream and now i was even further away from it.
after months of angst and confusion, i found my way to the truth.
the reason i care so much about how things work is because our experience with devices or applications or web pages is often full of frustration, pain, hopelessness, powerlessness. we feel like we must not be smart enough. we feel like we can't be trusted to make the right decisions. i've been there. we've all been there. i wanted to help make those experiences better.
the essence of user-centered design and usability is the interaction – the relationship – between the user and the thing they're using, whether it's a device or an application or a web page. when that relationship works, it is full of qualities like trust and sovereignty and permission and ease and safety and support and beauty and hope.
i still care about all of that. only in learning to listen to myself, i realized how very much i care about the interactions – the relationship – we have with our own self, our own body, our own life.
it turns out that i didn't lose my passion. it was there all along, waiting for me to realize it. oh, i suppose it's possible that someday i might decide that i want to help make applications that work. for now, i find it comforting to know that the thing i cared so much about is still the thing i care so much about. it just changed form a little.